Store Policies

Shipping Information

We proudly ship our products with the USPS.  Personalized or custom items will ship within 2-3 weeks of the order being placed.  Non-custom items will be shipped within 1 week of the order being placed.   If you are in a time crunch, please contact us and we will do everything we can to meet your deadline.

Payments Accepted

We gladly accept payment through Paypal.  Payment must be received prior to shipping.  For custom orders, payment must be processed before work will begin on the customized item.

Returns and Exchanges

We hope that you LOVE every purchase from R&E Avenue, but just in case, here are some guidelines to consider before purchasing.  Due to the unique nature of customized orders, no returns or exchanges can be made on these products.  Please check all personalization information carefully before sending.  Non-customized items may be returned (unused) within 30 days.  The purchase price will be refunded through Paypal once the item has been returned.  The customer will be responsible for paying return shipping.

Information Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    Your information helps us to better respond to your individual needs.
  • To improve our website
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

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